Payment and currency policy

This document is required by Article (15/4) and complies with Article (17) of Decree-Law No. (21) of 2025 on Electronic Commerce (قرار بقانون رقم (21) لسنة 2025م بشأن التجارة الإلكترونية).

Currency

All prices and amounts on the platform are in Israeli shekels (₪), inclusive of all taxes due under Article (9/e) of the law. No tax or charge is added at delivery.

Available payment methods

Article (17/1) provides for three methods. Currently available on the platform:

Cash on delivery ✅ available

You pay the full amount to the driver, to the shipping company's agent, or at the business's branch on collection.

• Have the amount ready where you can; the driver may not be carrying change for large notes.
• You may inspect the order before paying, and you may refuse it if it does not match what you ordered — see the returns and exchanges policy.

Electronic payment ⏳ not yet enabled

Prepayment and electronic payment on delivery are not currently available. When they are enabled:

• The integration will be exclusively with a payment platform licensed by the Palestine Monetary Authority, under Article (17/2).
• Your card details will not be stored on our servers under any circumstances.
• The refund period set out in Article (14/2) will apply: two weeks at most from the date the service is refused or the product returned.

We will update this page and notify you inside the app before any new payment method is enabled.

When the amount falls due

The amount is due on delivery, not on confirmation of the order. Confirming an order concludes the contract; it does not take any money from you.

The invoice

An itemised electronic invoice is issued to you for every order, with the contents required by Article (12/3). It is delivered to you electronically at your registered email address and remains available inside the app. You may ask for a paper copy at delivery.

Discounts and coupons

The discount appears separately on the review page and on the invoice, and is deducted from the total before payment. A coupon is not exchangeable for money and is not refunded in cash when an order is cancelled; instead you get its validity back if its conditions allow.

If the amount is wrong

If you pay more than was due, contact us immediately through the complaints channels and the difference will be returned to you. And if we are the ones who spot the error, we tell you and return the difference without your having to ask.